Get VOCAL! Growing Profits Through Customer- Supplier Relationships
by: Petra Goltz, PMP, VP-Globalisation, December 2006
Author: Larry A. Brown Copyright© 2007 [sic] Cisco Systems, Inc. First Version: September 2006, Cisco Press ISBN: 1-58705-317-9 Price: $14.99 US
The remaining content for this article is available for Members Only. Please join the SIG and/or log-in at the right side of the page. Back To Top
Author: Larry A. Brown Copyright© 2007 [sic] Cisco Systems, Inc. First Version: September 2006, Cisco Press ISBN: 1-58705-317-9 Price: $14.99 US
Reviewed by Petra Goltz, PMP, VP-Globalisation, PMI IT & Telecom SIG
Is the relationship with one of your customers deteriorating or are you spending too much time firefighting?
Maybe you should "Get VOCAL".
VOCAL is a customer engagement process that can repair strained relationships with your customers by turning chaos into order. It is also an acronym where the letters stand for Visibility, Ownership, Communication, Accountability, and Leadership.
The remaining content for this article is available for Members Only. Please join the SIG and/or log-in at the right side of the page. Back To Top
Upcoming Webinar:
Topic:
Leading Virtual Teams
Presentor:
George Siantonas
Date:
Thursday November 13, 2008
Time:
12:00 PM EST
Duration:
1 hour (1 PDU)
Detailed Webinar Information:
Is emailed to members 3-5 days prior to the meeting. Please check your email.
