You are here:
Saturday, November 7, 2009
Making Emotional Conversations Un-Emotional
Presentation Abstract: Project managers are routinely faced with dilemmas. Dilemmas such as sponsors mandating unreachable dates, teams unable to give reliable estimates, changing priorities and scope, and a myriad of other issues. The reactions to these issues generally range from utter frustration to apathy. The reactions then lead to emotional conversations such as "We can't possibly do this by then!" or "The Sponsor doesn't understand!" Rick will teach from his personal experience how to take these emotionally charged situations and turn them into unemotional conversations. This will not be the latest fad or psychology, but a simple, time-tested, experience based method to communicate with the entire project team from stakeholders to team members. Rick will share techniques on how to deal with mandated dates to the extremely tense post negotiation of a project gone very wrong. The techniques will be applicable for internal project managers to consultants, and everywhere in between. How to turn emotional conversations into unemotional conversations has been what Rick feels as his personal key to his success.
Rick A. Morris, PMP, MPM, Six Sigma Green Belt, MCTS, MCSE, TQM, ATM-S, ITIL, and ISO
Rick A. Morris, PMP, is an ITIL Practitioner, consultant, author, mentor, and creator of a non-profit foundation to promote Project Management in charities and other non-profits. Rick is an accomplished project manager and public speaker. His appetite for knowledge and passion for the profession makes him a sought after speaker at PMI World Congress, PMI chapters, various civic organizations, and a frequent guest lecturer at local universities.
Members have the ability to post comments for webinars.
